Your Trusted BPO Partner

At PCX, we specialize in delivering tailored Business Process Outsourcing solutions that enhance your company's efficiency, reduce operational costs, and drive sustainable growth.

Powering Exceptional Customer Experiences.

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Our Services

At PowerlineCX, we offer comprehensive BPO services designed to support businesses across various industries.

Customer Service

Our team offers customer management with 24/7 support across multiple channels, including phone, email, chat, and social media. We provide personalized assistance, ensuring your customers receive accurate information and timely resolutions.

Our Services

Tier 1 Technical Support

We handle basic troubleshooting and problem-solving for common technical issues, with clear escalation protocols for more complex cases, ensuring minimal disruption to your customers.

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Billing & Retention

Our experts manage billing inquiries, payment processing, and implement proactive retention strategies to minimize customer churn and maintain strong client relationships.

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Inbound/Outbound Sales

From processing incoming orders and providing product information to conducting telemarketing campaigns and lead generation, our sales support services are designed to boost your revenue and expand your customer base.

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Quality Assurance

We monitor and evaluate customer interactions to maintain high service standards, implementing continuous improvement initiatives based on feedback and performance metrics.

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CX Management

With PowerlineCX, you get a dedicated, onshore team committed to delivering exceptional service and driving measurable results for your business.

Our Services

Our Mission

At PCX, our mission is to deliver exceptional customer engagement solutions that drive growth, enhance customer satisfaction, and provide businesses with cost-effective, high-quality BPO services.

Through our in-office teams and commitment to excellence, we empower brands to build lasting relationships and create seamless customer experiences.

Why Choose PCX

Onshore Advantage

Cost-effective customer support by leveraging lower labor costs while maintaining high service quality through specialized training and advanced technology. 24/7 availability and multilingual support, enabling businesses to expand their global reach and enhance customer satisfaction.

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In-Office Staff

Our dedicated in-office teams facilitate enhanced collaboration, consistent training, and superior quality control, leading to reliable and efficient service delivery.

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Nearshore Advantage

Nearshore Contact Center as a Service (CCaaS) with PCX strikes the perfect balance between cost-efficiency and service quality. By combining the advantages of offshore affordability with the communication clarity and cultural alignment of onshore teams, PCX offers a seamless customer support experience.

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Offshore Advantage

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Customized Solutions

We understand that every business is unique. That's why we work closely with you to design BPO packages tailored to your specific needs and objectives, ensuring alignment with your company's goals.

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Vendor Agnostic

We design tailored CCaaS solutions by leveraging our extensive network to negotiate the best terms with software providers. We also handle campaign staffing, ensuring seamless implementation and optimal performance for every custom solution we build.

Partner with PowerlineCX and experience the difference of onshore BPO services designed to propel your business forward. Contact us today to learn more about how we can support your success.