Services

Bringing the Human Touch Back to Customer Support.

At PowerlineCX, we offer comprehensive BPO services designed to support businesses across various industries. Our in-office teams ensure higher quality control, better collaboration, and a more consistent customer experience compared to remote or offshore providers.

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Our Services

PCX evolved from a dedicated team with decades of experience in the IT space. Recognizing the need for a premium onshore BPO solution, we came together to focus on high-value, U.S.-based contact centers where every interaction is managed by professionally trained, in-office staff. Our mission: to provide reliable, scalable, and cost-effective outsourcing solutions that enhance the customer experience.

Our team offers customer management with 24/7 support across multiple channels, including phone, email, chat, and social media. We provide personalized assistance, ensuring your customers receive accurate information and timely resolutions.

24/7 Multichannel Support (phone, email, chat, social media)
Handling inquiries, order processing, and troubleshooting
Personalized customer interactions to build brand loyalty

We handle basic troubleshooting and problem-solving for common technical issues, with clear escalation protocols for more complex cases, ensuring minimal disruption to your customers.

First-line troubleshooting for common technical issues
Guided walkthroughs for software/hardware solutions
Efficient escalation protocols to resolve complex cases

Our experts manage billing inquiries, payment processing, and implement proactive retention strategies to minimize customer churn and maintain strong client relationships.

Secure billing inquiries and payment processing
Proactive retention strategies to reduce customer churn
Collections management with a customer-first approach

From processing incoming orders and providing product information to conducting telemarketing campaigns and lead generation, our sales support services are designed to boost your revenue and expand your customer base.

Inbound: Handling product inquiries, order placement, cross-selling, and upselling
Outbound: Lead generation, appointment setting, follow-up calls, and surveys
Sales scripts and training tailored to your brand voice

We monitor and evaluate customer interactions to maintain high service standards, implementing continuous improvement initiatives based on feedback and performance metrics.

Real-time monitoring and call evaluations
Performance metrics and improvement strategies
Training programs to enhance customer interactions

With PowerlineCX, you get a dedicated, onshore team committed to delivering exceptional service and driving measurable results for your business.

Proactive customer engagement to enhance retention and satisfaction
Data-driven insights to optimize customer relationships and lifetime value
End-to-end management of customer interactions, from onboarding to support

Industries Served

At PowerlineCX, we provide onshore, in-office customer service, technical support, sales, and retention solutions for businesses across a wide range of industries.

Whether you're looking to enhance customer support, improve retention, or drive sales, PowerlineCX provides customized BPO solutions that align with your industry’s unique challenges and goals.

Our U.S.-based contact centers ensure higher service quality, compliance, and customer satisfaction, making us the ideal outsourcing partner for: